PLACEHOLDER

FREQUENTLY ASKED QUESTIONS

General

What Are Cloud-Based Software?
These are software programs that reside entirely in a server that you access via the Internet using a web browser. The server is a computer or a group of computers and can be located anywhere in the world. Your data files are also stored in the same location and collectively, the programs and your data are in the cloud.

Flagship is a cloud-based (or online) software.

Both programs and data are available every day of the year at all hours and you do not need to be only at one location to use them.

Due to where they are located and how they are used, you only need to be concerned about the hardware that you use to access them. Only basic hardware is required and you do not have to worry about installing anti-virus software, making backups, cabling hardware in a network or tons of other things you need to manage and maintain in a network environment.

Using cloud-based software can result in significant cost savings for your company or business.
What Are Subscriptions?
Flagship applications are provided as a Software-As-A-Service (SaaS) model where you pay a monthly or annual fee to use it. The payment is called a subscription.

Software subscriptions are a cost-effective way to use a fully featured software. If you pay a licence for software that you install in your computer, there could be fees for installation, setup, training, annual maintenance, customisations and even hardware upgrades.

Flagship applications do not have any other fees except for the subscription fee and fees for additional items, if required. The subscription fee covers all new features, software fixes and support.
Can We Use Flagship In Our Own Computer?
Yes. Although Flagship applications are designed to run in the cloud, we provide an option to customers who want to run Flagship in their own computers.

Some customers may want this option to have better control over their data or they may want better security since the data is sitting in their own office.

There are charges involved in this process and they will vary depending on the following:-

1. Is the application allowed to be accessed over the Internet?
2. Is a secure connection required?
3. Is the application exclusively used within the office?
4. Will the computer the application is installed in have an Internet connection?
5. How will the web server, application server and program files be updated?
6. How many users will be accessing the application at the same time?

If you are interested, you can contact us for more information.
Do You Provide Software Development Services For Cloud-Based Software?
Yes, we do.

Software development services are handled by our team at C T Software. You can contact them at info@ctsoftware.com.my for more information.
What Are Your Office Hours?
Our office hours are as follows:-

Mondays to Fridays: 09:00am to 05.00pm
Saturdays: 09:00am to 01.00pm
Sundays and public holidays: Closed

If you need to contact us after office hours, you can still continue to do so via all communication channels at the bottom of this web page. We will try to help you as best as we can.

Sign Ups

Why Should I Sign Up?
You sign up with your email address and your own password if you

o like to receive our newsletter
o want to request for an invoice
o want to log into your web application

Subscriptions

How Do I Make A Payment?
We accept payments by cheque, online transfer and JomPAY. Before you do this, you need to create an invoice so that you have a document to keep and to make the payment for.

The following steps show you how to create an invoice.

1. If you do not have an customer ID, you need to sign up for one first from the "Sign Up" menu above
2. Once you have successfully signed up, an email will be sent to you with your customer and service ID
3. Select the "Order" menu above and enter the email address and password you used for signing up. Then, click the Next button
4. Enter or change your personal details as desired. (Certain fields cannot be blank)
5. Add the items you want.
6. Enter remarks, if any
7. If there are no errors and at least one item has been selected, the Create button will be enabled.
8. Click the Create button. Accept the confirmation prompt if the data you entered is correct..
9. The invoice will be generated and emailed to you with a copy to us
10. Save and view/print the invoice from your email account and look through it for payment instructions
11. After you have made the payment, reply to the email you received in item 9 and mention that you have made the payment.
12. We will verify your reply. If everything is in order, you will be informed via email.
How Will I Be Reminded When A Subscription Renewal Is Due?
When your subscription is due to expire in 14 days, a reminder will be sent out via email to you.

Seven days before the expiry date, another reminder will be emailed to you.

The final reminder will be sent out a day before the expiry date.
What Happens If My Subscription Expires?
When your subscription expires, you will no longer be able to log into your account.

The data you have entered so far is still present. Your access will be restored after you renew the subscription.
How Do I Renew A Subscription?
Click the Order menu at the top and enter your email address and password when the web application is displayed. Click the Next button.

Add the subscription item you wish to renew and save. If you wish, you can add the additional user item for the subscription period as well. Click the Cancel button to exit the item management module.

Click the Create button to create the invoice that will be emailed to you.

Print the invoice and follow the instructions within.

Technical Support

How Do I Contact You For Support?
You can contact us via phone, WhatsApp and email. Our contact information are at the bottom of this page.

If you are reporting a problem with the application, please ensure that it is repeatable so that we can duplicate it here.

Flagship Applications - General

How Do I Add More Users To Use My Flagship Application?
The first thing you need to do is to go to the Security module and add users there.

IMPORTANT: Do not delete the user with the email address you used to sign up for the Flagship application.

There are two ways users can access your Flagship application. The first is to allow different users to access the application at the SAME time. The second is to allow different users to log into the application ONE at a time.

[SAME TIME]
For this to work, you need to add more users for a subscription. A nominal fee will be charged for this option.

[ONE AT A TIME]
This option is always present after you have added more users in the Manage Users module under the Security menu.
Telephone: +603-6261 6218
WhatsApp: +6011-1533 2183

E-Mail: info@flagship.my
Web Site: www.flagship.my
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